{"id":9,"date":"2026-08-16T11:43:27","date_gmt":"2026-08-16T11:43:27","guid":{"rendered":"https:\/\/startertemplatecloud.com\/g38\/?page_id=9"},"modified":"2026-11-05T12:20:36","modified_gmt":"2026-11-05T12:20:36","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/edgenis.com\/ko\/refund_returns\/","title":{"rendered":"\ud658\ubd88 \ubc0f \ubc18\ud488 \uc815\ucc45"},"content":{"rendered":"<style>.kb-row-layout-id9_238ebe-ee > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id9_238ebe-ee > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id9_238ebe-ee > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1800px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id9_238ebe-ee > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id9_238ebe-ee > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id9_238ebe-ee > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id9_238ebe-ee alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column9_b11236-ed > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9_b11236-ed > .kt-inside-inner-col{flex-direction:column;}.kadence-column9_b11236-ed > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9_b11236-ed > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9_b11236-ed{position:relative;}@media all and (max-width: 1024px){.kadence-column9_b11236-ed > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9_b11236-ed > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9_b11236-ed\"><div class=\"kt-inside-inner-col\">\n<h1><span class=\"\">Returns &amp; Refunds Policy<\/span><\/h1>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">We want you to be completely satisfied with your purchase. If you are not happy with your order, you have the right to withdraw from the contract under the conditions set out below.<\/span><\/p>\n<h2><span class=\"\">1. Order Cancellation<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Before Shipment<\/span><\/strong><span class=\"\">: You may cancel your order at no cost before it is processed or dispatched. A full refund will be issued promptly.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">After Shipment<\/span><\/strong><span class=\"\">: If your order has already been shipped, it cannot be cancelled. However, you may exercise your right of withdrawal once you receive the item, in accordance with Section 2 below.<\/span><\/p>\n<h2><span class=\"\">2. Right of Withdrawal (14 Days)<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">You have the right to withdraw from this contract within <\/span><strong><span class=\"\">14 calendar days<\/span><\/strong><span class=\"\"> without giving any reason.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">The withdrawal period expires <\/span><strong><span class=\"\">14 days from the day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods<\/span><\/strong><span class=\"\">.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., a letter sent by post or email) to: <\/span><strong><span class=\"\">[edgenico@outlook.com<\/span><span class=\"\">]<\/span><\/strong><span class=\"\">. You may use the model withdrawal form, but it is not obligatory. <\/span><strong><span class=\"\">You do not need to obtain an RMA number before returning the goods.<\/span><\/strong><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Return Address<\/span><\/strong><span class=\"\">: Upon receiving your withdrawal notice, we will promptly provide you with the return address. We will not delay providing the return address pending the issuance of any authorization number.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Effects of Withdrawal<\/span><\/strong><span class=\"\">: If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.<\/span><\/p>\n<h2><span class=\"\">3. Shipping Fees &amp; Responsibility<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Change of Mind (Withdrawal)<\/span><\/strong><span class=\"\">: If you exercise your right of withdrawal for reasons not attributable to us, you will bear the direct cost of returning the goods. We recommend using a trackable shipping service.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Damaged, Defective, or Incorrect Items<\/span><\/strong><span class=\"\">: If your order arrives damaged, defective, or incorrect, please contact us at <\/span><strong><span class=\"\">[edgenico@outlook.com<\/span><span class=\"\">]<\/span><\/strong><span class=\"\"> as soon as possible. We will cover the return shipping cost or provide a prepaid return label. <\/span><strong><span class=\"\">There is no fixed deadline for reporting quality issues<\/span><\/strong><span class=\"\"> \u2014 your statutory rights under applicable consumer law, including any legal guarantee of conformity, remain fully available to you regardless of when you report the problem.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Restocking Fees<\/span><\/strong><span class=\"\">: We do not charge any restocking fees.<\/span><\/p>\n<h2><span class=\"\">4. Refund Procedure<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Notification:<\/span><\/strong><span class=\"\"> We will notify you by email once your refund has been processed.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Processing:<\/span><\/strong><span class=\"\"> Refunds will be credited back to your original payment method (e.g., Credit Card, PayPal).<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Timeline:<\/span><\/strong><span class=\"\"> We will issue the refund <\/span><strong><span class=\"\">without undue delay and in any event not later than 14 days<\/span><\/strong><span class=\"\"> from the day on which we are informed about your decision to withdraw from this contract (or, where applicable, from the day we receive the returned goods or evidence of having sent back the goods). Bank or payment provider processing times may vary, but our initiation of the refund will strictly comply with this 14-day statutory deadline.<\/span><\/p>\n<h2><span class=\"\">5. Delayed or Missing Refunds<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">If you have not received your refund within a reasonable timeframe:<\/span><\/p>\n<ol start=\"1\">\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Contact us at <\/span><strong><span class=\"\">[edgenico@outlook.com<\/span><span class=\"\">]<\/span><\/strong><span class=\"\"> with your order number and withdrawal confirmation.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">If the issue remains unresolved, you may contact your bank or payment provider.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">You also have the right to lodge a complaint with the competent consumer protection authority in your jurisdiction.<\/span><\/p>\n<\/li>\n<\/ol>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Policy We want you to be completely satisfied with your purchase. If you are not happy with your order, you have the right to withdraw from the contract under the conditions set out below. 1. Order Cancellation Before Shipment: You may cancel your order at no cost before it is processed or&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"normal","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"sdwzjt88@outlook.com","author_link":"https:\/\/edgenis.com\/ko\/author\/sdwzjt88outlook-com\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/edgenis.com\/ko\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/edgenis.com\/ko\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/edgenis.com\/ko\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/edgenis.com\/ko\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/edgenis.com\/ko\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":6,"href":"https:\/\/edgenis.com\/ko\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":2967,"href":"https:\/\/edgenis.com\/ko\/wp-json\/wp\/v2\/pages\/9\/revisions\/2967"}],"wp:attachment":[{"href":"https:\/\/edgenis.com\/ko\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}