Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you have the right to withdraw from the contract under the conditions set out below.

1. Order Cancellation

Before Shipment: You may cancel your order at no cost before it is processed or dispatched. A full refund will be issued promptly.

After Shipment: If your order has already been shipped, it cannot be cancelled. However, you may exercise your right of withdrawal once you receive the item, in accordance with Section 2 below.

2. Right of Withdrawal (14 Days)

You have the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period expires 14 days from the day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., a letter sent by post or email) to: [edgenico@outlook.com]. You may use the model withdrawal form, but it is not obligatory. You do not need to obtain an RMA number before returning the goods.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Return Address: Upon receiving your withdrawal notice, we will promptly provide you with the return address. We will not delay providing the return address pending the issuance of any authorization number.

Effects of Withdrawal: If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

3. Shipping Fees & Responsibility

Change of Mind (Withdrawal): If you exercise your right of withdrawal for reasons not attributable to us, you will bear the direct cost of returning the goods. We recommend using a trackable shipping service.

Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or incorrect, please contact us at [edgenico@outlook.com] as soon as possible. We will cover the return shipping cost or provide a prepaid return label. There is no fixed deadline for reporting quality issues — your statutory rights under applicable consumer law, including any legal guarantee of conformity, remain fully available to you regardless of when you report the problem.

Restocking Fees: We do not charge any restocking fees.

4. Refund Procedure

Notification: We will notify you by email once your refund has been processed.

Processing: Refunds will be credited back to your original payment method (e.g., Credit Card, PayPal).

Timeline: We will issue the refund without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract (or, where applicable, from the day we receive the returned goods or evidence of having sent back the goods). Bank or payment provider processing times may vary, but our initiation of the refund will strictly comply with this 14-day statutory deadline.

5. Delayed or Missing Refunds

If you have not received your refund within a reasonable timeframe:

  1. Contact us at [edgenico@outlook.com] with your order number and withdrawal confirmation.

  2. If the issue remains unresolved, you may contact your bank or payment provider.

  3. You also have the right to lodge a complaint with the competent consumer protection authority in your jurisdiction.